Refund policy

Return & Refund Policy

We want you to feel confident when shopping with Confeo. If something isn’t right with your order, our support team is here to help.

14-Day Refund Policy

You have 14 days from the date your order is delivered to request a return or refund.

Before requesting a refund, please read the policy below to make sure your order is eligible.

To start a return or refund request, contact us at ecom1697@gmail.com and include your order number and the reason for your request.

Returns sent back without first contacting our support team may not be accepted.

Returns

To be eligible for a return, your item must:

  • Be unused and in the same condition in which you received it

  • Be returned in its original packaging

  • Include all parts and accessories originally included with the product

For hygiene and safety reasons, products that have been opened, used, or applied may not be eligible for return unless the item is defective or damaged upon arrival.

Customers are responsible for return shipping costs unless the product received was damaged, defective, or incorrect.

Once your return request has been approved, we will provide instructions on where and how to send your return.

Please do not send products back to the address shown on the original shipping package unless instructed to do so by our support team.

Refunds

Once your return has been received and inspected, we will notify you regarding the status of your refund.

If approved, the refund will be issued to your original payment method.

Please allow approximately 5–10 business days for the refund to appear after it has been processed. Processing times may vary depending on your bank or payment provider.

Original shipping charges are non-refundable unless your order was damaged, defective, or incorrect.

Damaged, Defective or Incorrect Items

Although we carefully inspect our products before shipping, damage can occasionally occur during transportation.

If your item arrives damaged, defective, or incorrect, please contact us at ecom1697@gmail.com within 48 hours of delivery.

Please include:

  • Your order number

  • A brief description of the problem

  • Clear photos or video showing the issue

If the claim is approved, we will arrange a replacement or refund at no additional cost to you.

You will generally not be required to return a damaged item unless our support team specifically requests it.

Confeo is not responsible for damage caused by improper use, storage, or handling of the product.

Cancellations & Order Changes

We begin processing orders shortly after they are placed, so we cannot guarantee that an order can be changed or cancelled once submitted.

If you need to change or cancel your order, contact us at ecom1697@gmail.com as soon as possible.

If your order has already entered processing or has been shipped, we may no longer be able to cancel or modify it.

Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If an order cannot be delivered because an incorrect or incomplete address was provided, Confeo is not responsible for the resulting loss or delivery failure.

If the package is returned to us and can be reshipped, additional shipping costs may apply.

Please contact us as soon as possible if you notice an error in your shipping information. We will do our best to update it before the order is processed, but changes cannot be guaranteed.

Refused or Unclaimed Deliveries

Refusing delivery or failing to collect a package does not automatically qualify as an approved return.

If a package is refused, unclaimed, or returned to sender, any shipping, handling, or return costs incurred may be deducted from the refund where permitted by applicable law.

Please contact our support team before refusing a delivery if you would like to return your order.

Late or Missing Refunds

If your refund has been approved but you have not received it after 10 business days, please first check with your bank or payment provider.

Refunds can sometimes take additional time to appear on your account.

If you have contacted your payment provider and still cannot locate the refund, please contact us at ecom1697@gmail.com.

Non-Refundable Items

The following items are generally not eligible for return or refund unless they arrive damaged or defective:

  • Gift cards

  • Products that have been used or significantly altered

  • Products damaged through misuse or improper handling

  • Items returned outside the 14-day return period

Nothing in this policy limits any rights you may have under applicable consumer protection laws.

Questions?

If you have any questions regarding returns, refunds, or your order, please contact us.