Shipping policy
Processing Time
Orders are typically processed within 1–3 business days, excluding weekends and holidays.
Once your order ships, you will receive a confirmation email with tracking information.
Estimated Delivery Times
Estimated delivery times after shipment are:
- United States: 6–10 business days
- United Kingdom: 5–8 business days
- Scandinavia: 6–10 business days
- Rest of Europe: 6–10 business days
- Australia & New Zealand: 7–12 business days
- Rest of World: 7–15 business days
Delivery times are estimates and may vary due to customs, local carriers, holidays, weather, or other circumstances outside our control.
Tracking
Tracking information may take 24–72 hours to update after shipment.
If your tracking has shown no movement for 15 business days, please contact us at ecom1697@gmail.com.
Lost or Delayed Packages
If your order is confirmed as lost in transit, we will provide a replacement or refund at no additional cost.
If tracking shows your package as delivered but you cannot locate it, please check with your household, neighbors, and local carrier before contacting us. We will then help investigate the shipment.
Incorrect Addresses
Customers are responsible for providing a complete and correct shipping address.
If you notice an error, contact us as soon as possible. We cannot guarantee changes once an order has entered fulfillment.
If an order is returned due to an incorrect or incomplete address, additional shipping charges may apply.
Customs & Duties
International orders may be subject to customs duties, taxes, or fees depending on the destination.
Where these charges are not collected at checkout, they may be the responsibility of the recipient.
Cancellations & Changes
Orders are processed quickly, so cancellations or changes are not guaranteed once an order has been placed.
Please contact ecom1697@gmail.com as soon as possible if you need to make a change.
Returns
Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect.
Please see our Return & Refund Policy for full details.
Questions?
For any shipping questions, contact us at ecom1697@gmail.com and include your order number.